Returns Policy
Terms & Conditions for Returns
All products available for sale on www.JollyLama.com are very durable and highly break resistant. They have been inspected to meet quality standards you won’t find in big box toy stores. If you have any problems with any product you have purchased please, call 888-676-5262 and let us know. Our number one goal is your satisfaction… even if at our expense.
Our 30-day money back guarantee means we know our products are…
- Break Resistant
- Water Resistant
- Defect Free
- Able to Perform All Tricks Possible
- Easy to Learn
- Tons of Fun
Should anything go wrong with a product you ordered (aside from it getting run over by a car or other extreme events) we will fix or replace them for free. All you have to do is place the item in its original box, seal the box, remove all labels on the exterior of the box and address it to Jolly Lama! P.O. Box 252 Pellston, MI 49769. Shipping cost reimbursement may be arranged (up to $9.95 US or equal to the amount paid by you to ship the item(s) to us). Be sure to use USPS Priority Mail (14 ounces or more) or USPS First Class Mail (13 ounces or less) so we can see the postage paid on the box. Upon receiving your item, we will promptly return to you the fixed or replaced item. Returns can take up to two weeks including time in transit both ways. It always helps to contact us by phone or email before mailing a potentially defected item as other, simpler and quicker solutions may be possible.
If you have any problems with your products within 6 months of purchase we will still honor our product guarantee and fix or replace your product free of charge but, shipping cost reimbursement may not be applicable.
Returns & Exchanges
We understand how important it is for our customers to be 100% satisfied with our products. Should you wish to return any items in new condition place them into the box they arrived in, remove all labels from the outside of the box and mail the package via USPS Priority Mail (14 ounces or more) or First Class Mail (under 13 ounces only) to Jolly Lama! P.O. Box 252 Pellston, MI 49769. We will issue you a reimbursement check for 85% of the product cost or 100% store credit toward another item or items available on our website. Should your items be returned in a condition not able to be resold we reserve the right to refund less than 85% the total product cost and that amount shall be determined upon receiving your returned item(s).
Within 30 days of receiving your order, if an item in your order is defective you may place the item into the original box, follow the directions in the above paragraph and upon receiving and verifying the defective item we will fix or replace the item free of charge and ship it back to you with shipping cost reimbursement (up to $9.95 US or equal to the amount paid by you to ship the item back).
Within 6 months of receiving your order, if you have any problems always feel free to call or email us. We are happy to troubleshoot and provide you with a solution to keep your product in tip-top shape ASAP. We will still fix or replace any items free of charge although shipping cost reimbursement may not be available.
Please call or email us before returning items so we know to expect them which will expedite your return or exchange.
Discounted Sales & Custom Orders
All sale items on this website offered at a discount or purchased at a discount with a coupon code are final. All custom order sales are final as well. If you wish to return these items you may do so for a store credit of up to 85% of the item(s) purchase price. You are responsible for returning the item(s)at your expense.